The Company
Lioncroft Wholesale Limited’s business was formed in 2020 after being bought out from the wider East End Foods’ business. This wholesale business is a £150m turnover company, stretched across two sites with ambitions to grow rapidly in the next few years. It operates through having a diverse customer base across thousands of customers and a strong supplier base.
Purpose of the Role
The sales administrator supports the sales team by handling inbound and outbound customer communication, processing orders, maintaining accurate records and ensuring a smooth day-to day sales operation’s.
Order Capture, Entry and management
- Collating orders received by the wider team across the business, sense checking and entering into Orderwise
- Ratifying e-commerce orders and processing
- Working with the wider team to manage stock issues to ensure order fulfilment
- Working with the delivery team to hit customer delivery requirements
Customer Service
- Managing inbound customer sales queries via phone and email
- The management of customer credits and returns
- Handling customer complaints
- Credit management and aged debt
Telesales
- Adhoc outbound call activity based on specific campaigns/requirements
- Some proactive customer prospecting
Requirements
- Previous customer facing experience with the ability to handle customer queries
- Strong attention to detail
- Ability to work accurately and independently
- Excellent verbal, written and interpersonal skills.
Period of Work
- 37.5 hours a week
- Monday to Friday
- Full Time Permanent Role subject successful completion of a 6 month probationary period.